An address must exist for the ID. You can add address information for the ID on the Identification page (SPAIDEN).
Procedure
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Enter an ID in SOADDRQ or select one from the Person Search (SOAIDEN) page or the Non-Person Search (SOACOMP) page.
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Go to the next section to view existing address records for the ID.
Note: If an expected address record is not displayed, add it on the Identification (SPAIDEN) page.